How to onboard new people
Attendees:
- Dave @timelessway
- John B @zakalwe
- Sam N @warnthepenguins
get them integrated into website
3 different member roles:
action networks list – mailing list at /join
Action Networks is a activism tool
announcements to promote things: come to actions, general meetings, new member orientations
copy of it in website – name, email, zip, etc
individual user accounts on the website
contacts table on site, can be associated with a user account
internal listservs/mailing lists for working groups, subgroups etc
dashboard on Dreamhost – login as Luke
Google form
intake survey from people more committed than just the mailing list
collects detailed info about their connections
lets them make a working group selection
updates a Google Sheet
John has been managing this, parsing out working group selections, and handling them
forward emails to working group coordinator
assign emails to mailing list
send welcome email
Goal
Get more poeple into the group
able to participate & get things done
they can find out where to go and which working group to get involved with
UK induction steps
watch heading for extinction
learn about XR
join a local group
Self-service model for Boston?
Heading for extinction talk? watch it online or check one out
Transition period
Moving into working group model now
Previously, everyone met together
Now, working groups are more segregated
What is an affinity group?
Buddy system, group of people you have relationships with
Go to actions together
Members interface with action group
How does coordination across working groups happen?
Working group coordinators meet together 1/wk
User personas
What is the plan for tomorrow’s breakout?
Priority: get people signed up on working groups
Onboarding people with intake form (google form)
making sure people are in website
Onboarding for keybase
Short breakout, followed by listening and taking notes
Totally new users
Outreached user
In person contact
at event with a table
offer to sign up
give contact info
we put them into action networks
Voluntary attendee at an event – which working group are you interested in joining?
greet new people
intro to small group
get them to fill out a paper version of the form
we transcribe
Outreach team follows up with a personal call
goal is to get them into a working group
how to connect them to a group? Do they email the group, or do the groups email them?
Connect them to handbook
Self-service user – found XR on their own, via link etc
Model on 3 steps in UK thing
watch talk
find the next orientation (in person or live remote)
General calendar
Actions
General meetings
New member orientations
Heading for Extinction talk
Public working group events
Public trainings
Agreements
XR constitution
We need agreements on our norms, procedures, and boundaries